Contacting Technical Support
If a problem persists after trying the reviewing the related troubleshooting sections, please contact your dealer for additional assistance.
If the dealer’s technical personnel are unable to assist you, please contact DVIGear via telephone at 1.888.463.9927 (toll-free for United States and Canada) or +1.770.421.6699.
You may also contact DVIGear by emailing support@dvigear.com.
When contacting technical support, it is important to include as much detail as possible.
Ideally, the support request should include * at least * the following information:
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Purchase Information Please include your 'Invoice Number' with the support request.
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Device Information - The exported file using a complete set of columns using the Export of the Device List feature, which will supply invaluable information about the system.
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Software Versions - The 'About panel' in the support tab contains the version numbers of DisplayNet as well as the software versions of the APIs being used.
DisplayNet software version numbers
Also include other pertinent details such as the Firmware Versions of the DisplayNet devices, the DisplayNet software version numbers, device attributes, and current device status information.
Logging can also be helpful in diagnosing problems. If the problem is reproducible, it can be helpful to enable logging and reproduce the problem. Then, export the logs and send them to technical support with the support request.
Sometimes, it can be helpful to include a screenshot of the problem or a video of the problem.
Finding the Firmware and Software Versions
The firmware version for each DisplayNet device is found in the Device Settings window. The software version number of DisplayNet Server is found in the About panel of the Support Tab. The Device List of the software provides a user-friendly method of exporting a large amount of information about the system at once. Export this information to a file and send the file to technical support with the support request.
Contact Information
| Mailing Address | DVIGear, Inc. 1059 Triad Court, Suite 8 Marietta, GA 30062-2258 |
| Telephone | USA and Canada Toll Free: 888.463.9927 International: +1.770.421.6699 Fax: +1.770.234.4207 |
| sales@dvigear.com support@dvigear.com | |
| Website | www.DVIGear.com www.DisplayNet.com |