DN-300 Series Support & Warranty
Limited Warranty
LIMITED WARRANTY – Subject to the limitations stated below, DVIGear warrants that this product will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase.
Should the product, in DVIGear's opinion, prove defective within the warranty period stated above, DVIGear, at its option, will repair or replace this product without charge. Any defective parts replaced become the property of DVIGear. This warranty does not apply to products that have been damaged due to accident, unauthorized alterations, improper repair, modifications, inadequate maintenance and care, or use in any manner for which the product was not intended.
If repairs are necessary under this warranty policy, the original purchaser must obtain a Return Authorization Number from DVIGear and return the product freight prepaid to a location designated by DVIGear. After repairs are complete, the product will be returned, freight prepaid.
The foregoing warranty is the sole and exclusive warranty given by DVIGear, express or implied, and DVIGear disclaims all implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular use.
LIMITATIONS – The liability of DVIGear with respect to any defective products will be limited to the repair or replacement of such products. In no event shall DVIGear be responsible or liable for any damage arising from the use of such defective products, including but not limited to loss of use, revenue or profit, whether such damages are direct, indirect, consequential or otherwise and whether such damages are incurred by the reseller, end user, or any third party.
Contacting Technical Support
If the problem persists after trying troubleshooting suggestions, please contact your dealer for additional assistance. If the dealer's technical personnel are unable to assist you, please contact DVIGear via telephone at 1.888.463.9927 (toll-free for United States and Canada) or +1.770.421.6699. You may also contact DVIGear by emailing support@dvigear.com.
When contacting technical support, it is important to include as much detail as possible. Be sure to include the Model Numbers, Serial Numbers, MAC Addresses, and Invoice Number with the support request. Also include other pertinent details such as the Firmware Versions of the DisplayNet devices, the DisplayNet Manager® software version number, device attributes, and current device status information.
The firmware version for each DisplayNet device is found in the Device Settings window. The software version number of DisplayNet Manager® is found in the About panel of the Support Tab. The Device List Tab of the software provides a user-friendly method of exporting a large amount of information about the system at once. Export this information to a file and send the file to technical support with the support request.
Corporate Information
DVIGear, Inc. 1059 Triad Court, Suite 8 Marietta, GA 30062-2258 United States of America